“I want to make sure our members have access at their fingertips. One of those things is just being able to contact me for anything. I can answer their questions and if I don’t know the answer, I know someone who does. I want to make sure that they’re getting connected to their providers, they have transportation and they don’t have medication barriers. Whatever their need is, I make sure that I get that out in a timely manner and get back to them so we can resolve those issues.”